Privacy Policy

Privacy Policy

How we collect, use, and protect your information

1. Information We Collect

Personal Information:

  • Name, email, phone number
  • Emergency contact details
  • Medical information (fitness declarations)
  • Payment information
  • Profile photos and preferences

Usage Data:

  • Expedition bookings and participation history
  • Reviews and ratings
  • Photos and content shared
  • Device and browser information
2. How We Use Your Information
  • Process bookings and payments
  • Communicate expedition details and updates
  • Ensure safety during expeditions (emergency contacts)
  • Improve our services and user experience
  • Send relevant notifications and reminders
  • Comply with legal obligations

We will NEVER sell your personal information to third parties.

3. Data Security

We implement industry-standard security measures to protect your data:

  • Encrypted data transmission (SSL/TLS)
  • Secure database storage
  • Access controls and authentication
  • Regular security audits
  • Staff training on data protection
4. Your Rights

You have the right to:

  • Access your personal data
  • Request corrections to inaccurate data
  • Request deletion of your data
  • Export your data
  • Opt-out of marketing communications
  • Withdraw consent for data processing

To exercise these rights, contact us at: eightfoldcr8ation@gmail.com

5. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. Booking records are kept for 7 years for legal and tax purposes.

6. Cookies & Tracking

We use cookies to improve user experience, remember preferences, and analyze usage. You can control cookies through your browser settings.

7. Third-Party Services

We may share limited data with trusted third-party providers for:

  • Payment processing
  • Email communications
  • Analytics and improvement

These providers are contractually obligated to protect your data and use it only for specified purposes.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children. If a parent/guardian believes we have collected data from a minor, please contact us immediately.

9. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated "Last Modified" date. Continued use of our services constitutes acceptance of any changes.

Contact Us:
For privacy-related questions or concerns:
Email: eightfoldcr8ation@gmail.com
Phone: +233 245 77 2016

Last Updated: January 23, 2026